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Country Information
North America
Canada
Delivery Hours and Order Hours (Local Time)
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Order Hours
Monday - Friday: 08.00 am – 5:00m
Saturday, Sunday & Public holiday: not operating
Remarks
Delivery Methods
Port List
Working Days Notice
Port Category
Working Days Notice
Lubes Delivery Mode
Lubricants Grades
Port Specific Operational & Financial Info
Barge
Truck
IBC
BAIE COMEAU
5 days
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BECANCOUR TROIS RIVIERES
5 days
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CONTRECOEUR
5 days
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HALIFAX
5 days
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HAMILTON
5 days
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MONTREAL
5 days
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PORT ALFRED
5 days
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PORT CARTIER
5 days
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PRINCE RUPERT
7 days
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QUEBEC
5 days
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SAINT JOHN CA
5 days
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SOREL
5 days
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ST JOHNS CA
5 days
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SYDNEY CA NS
5 days
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TRACY
5 days
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TROIS RIVIERES QUEBEC
5 days
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VANCOUVER CA
5 days
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VICTORIA
5 days
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Operational Notes
Extended lead times
Product availability Lead Time; 10-15 days for *subject to inquiry items
Alexia 70, Argina S2 40, Argina S3 40 & Melina S 30 in bulk at Canada West Coast
LA Sample Kits
RLA kit delivery is being handled by a third-party company. It requires a minimum of 5 to 7 working days' notice depending on the requested location. The kit will be delivered to the appointed agent. Urgent request will be arranged on a best endeavour basis.
Minimum Order Quantity
Canada West Coast - 1,000 liters subject to small order surcharge.
Canada East Coast - 4,000 liters
Other Information
Kindly take note that delivery will be carried out as per latest advice on vessel’s ETA/ETD. Any changes made after order is confirmed, will be subject to a new confirmation.
Pumping services
Drum pumping & Drum disposal: Not offered. Please check with your agents for providers of the service.
Restrictions & Requirements
Havre St Pierre, Quebec - SMP cannot arrange deliveries to this port as it is approx. 300km past Sept Iles. Sept Iles is the farthest we can go.
Sept Iles port – Delivery via Quebec
Duke Point Nanaimo on Vancouver Island - Delivery via Victoria
New Westminster - Delivery via Vancouver
Bayside Canada – Delivery via SAINT JOHN CA
POINT TUPPER, NOVA SCOTIA - Delivery via SYDNEY CA NS
According to local tax rules and legislation in Canada, Traders/Resellers are eligible for paying VAT/GST regardless of the international nature of the vessel's voyage.
By Canada law, Canada MD’s drivers are only allowed to work maximum of 40 hours in a week. If they worked on weekends, they would be out of hours. The only option would be to hire a third party haulier to do the delivery.
Delivery to a Non-listed port needs to be checked with local supply team for feasibility. Please contact Customer Operations.
Halifax port is highly recommended, due to proximity to warehouse. 2 days lead time.
Please consult operational notes of individual’s ports to check respective restrictions and requirements.
Return process *Products must be returned within 1 month after the delivery date. *Products must be in sealed and are kept in good and saleable condition.
Shell vetted barge is not available in this Country. Delivery by barge can be coordinated/arranged through customer's appointed agent.
Temporary extended lead time of 10 working day: Prince Rupert, Vancouver, Victoria, Duke Point.
Western Canada (Vancouver) Bulk deliveries are permitted at cruise terminal only. 12,000 Liter maximum on deliveries at cruise terminal.
Extra charges will depend on the port of delivery and source location of the required lubes.
The following Surcharges may apply: These surcharges may be subject to change from time to time.
Cancellation and Return Fee
Demurrage
Freight
Overtime Fee (Delivery after office hours, weekends and public holidays).
Taxes and Duties
Financial Notes
None