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Delivery Hours and Order Hours (Local Time)
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Order Hours
Monday - Friday:8:30 am - 5:30 pm
Saturday, Sunday & Public holiday: not operating
Remarks
Delivery Methods
Port List
Working Days Notice
Port Category
Working Days Notice
Lubes Delivery Mode
Lubricants Grades
Port Specific Operational & Financial Info
Barge
Truck
IBC
BORYEONG
5 days
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BUSAN
2 days
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DAESAN
5 days
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DANGJIN
5 days
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DONGHAE
5 days
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GEOJE
5 days
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GUNSAN
5 days
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GWANGYANG
5 days
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HADONG
5 days
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INCHEON
5 days
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JINHAE
5 days
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MASAN
5 days
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MOKPO
5 days
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ONSAN
3 days
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POHANG
5 days
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PYEONGTAEK
5 days
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SAMCHEONPO
5 days
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TAEAN
5 days
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TONGYEONG
5 days
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ULSAN
3 days
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YEOSU
5 days
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Operational Notes
ADVISORY
During these current extraordinary times, our Working Days' Notice will be on best endeavour basis.
EXTENDED LEAD TIMES
Argina S5 40 Bulk – subject to enquiry
Alexia 140 – only for newbuilding (WDN 2 weeks)
LUBEANALYST (LA) SAMPLE KITS
A maximum of 2 RLA kits per order can be supplied.
MINIMUM ORDER QUANTITY
Tellus S2 VX 46 in Bulk - 10,000 Liters
All other Bulk products – 4,000 liters per product
Argina S5 40_Bulk 8000 liters
Tellus S2 MX 46 in Bulk – 10,000 Liters
Alexia 140 in Bulk – 10,000 Liters
PUMPING SERVICES
Not available. Optional exception under customers responsibility. Please contact with Customer Service for more information.
RESTRICTIONS AND REQUIREMENTS
Delivery at restricted terminals via customer hired boat service (ex. Chemical, LNG, etc.). Delivery to vessel via customer hired boat service is possible for packed grades at terminals where there are no Shell-approved barges. When the goods are landed from the delivery vehicle to the ground at delivery port, delivery of marine lubricants shall be deemed to be complete and title and risk shall pass to the customer. Customer shall appoint the Ship Representative to get documents signed by Chief Engineer or captain. (Ship's receipt, Pre-delivery check list, and Customs document for export). Pumping ex drum is not allowed due to terminal regulations.
Delivery to agent's warehouse/pick-up from Delco warehouse is not possible.
Delivery to a Non-listed port needs to be checked with local supply team for feasibility. Please use INCHON port for YEONGHEUNG and use DONGHAE port for BUKPYEONG and OKGYE.
Delivery while vessel is at Out of Port Limit (OPL) is not allowed.
For new-building vessels, please always provide vessel Hull Number for new building orders as local office needs this information.
It is not allowed to deliver Lubes when vessel is at Out of Port Limit (OPL)
Delivery operation under double-banking is not allowed at all ports
Please consult in terms of restriction of LNG terminal
All Ports follow Working Days Notice except for: 1. In BUSAN Port, ARGINA and GADINIA bulk grades requires at least 3 working days lead time based on fixed vessel ETA information from the agent. 2. In BUSAN, ONSAN, ULSAN Port, ALEXIA 70 and ALEXIA 100 bulk grades require at least 5 working days lead time based on fixed vessel ETA information from the agent.
Deliveries are not permitted into Hadong port after 18:00 hours KR time, during holidays and weekends.
Please consult operational notes of individual’s ports to check respective restrictions and requirements.
THE FOLLOWING SURCHARGES MAY APPLY AND ITS AMOUNT IS SUBJECT TO CHANGE FROM TIME TO TIME:
Barge Fee
Cancellation and Return Fee
Demurrage
Overtime Fee (Delivery after office hours, weekends and public holidays).
Small Order Surcharge (SOS) will be applicable on bulk orders below 4,000 liters and/or packed below 800 liters.
Financial Notes
None