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Country Information
Africa
Egypt
Delivery Hours and Order Hours (Local Time)
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Order Hours
Sunday - Thursday:9:00 am - 5:00 pm
Friday, Saturday & Public holiday: not operating
Remarks
Delivery Methods
Port List
Working Days Notice
Port Category
Working Days Notice
Lubes Delivery Mode
Lubricants Grades
Port Specific Operational & Financial Info
Barge
Truck
IBC
ABU QEIR PORT
6 days
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ADABIYAH
6 days
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ALEXANDRIA
6 days
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DAMIETTA
6 days
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DEKHEILA
6 days
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PORT SAID
6 days
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SAFAGA PORT
6 days
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SUEZ
6 days
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SUEZ PORT IBC PUMPING
6 days
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SUKHNA PORT (LOCAL VESSELS)
6 days
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Operational Notes
DISCLAIMER
Kindly take note that delivery will be carried out as per latest advice on vessel’s ETA/ETD. Any changes made after order is confirmed, will be subject to a new confirmation.
EXTENDED LEAD TIMES
6 working days is required from date vessel is berthed for BULK orders to blend bulk products and guarantee supply
MINIMUM ORDER QUANTITY
Bulk – 8000 litres per grade
Suez port: IBC pumping is 6000 liters (6 IBC).
Packed product – MOQ is 1 Pallet. *1 pallet has 4 drums or minimum of 12 pails
RESTRICTIONS AND REQUIREMENTS
Supply Chain is responsible to deliver the product at quay, from there vessel/agent has to take it forward for delivery arrangements. hence after delivery agent would need to sign the POD and responsibility to deliver the products to vessel would be passed on to agents.
Deliveries to Sokhna Port: Supplies can be done to local vessels without customs clearance, but vessel must be working locally, and her flag is Egyptian flag; similarly, can arrange delivery of packed products to vessel agent, and agent to arrange barge service and receive products at Suez then deliver to vessel at Sokhna.
Direct supply to Port Adabiyah currently not supported, and any such requirements, option is to supply through Suez port and customer to arrange barge service with their agent
Barge deliveries of packed product at the anchorage can be arranged through local agent Multiforce. Transaction will be between customer & Multiforce. Customer to send email confirmation to Shell Customer Operations team to advise that they agree for Multiforce to sign the POD on their behalf. Multiforce contact details: Shaimaa Yousry, Multiforce Egypt, 28 Mourad Street, Sky Center Tower, Giza, Egypt. Zip Code 12654, Tel: (+2) 357-00-470, Fax: (+2) 02-357-15-738 Mobile: (+2) 0111-1139-172 Email: s.yousry@multiforceegypt.com Alternatively, vessel agent or customer can also hire their own authorized service provider.
Supply to container terminals in Egypt is temporary suspended.
Shell vetted barge is not available in this Country. Delivery by barge can be coordinated/arranged through customer's appointed agent. Similarly, any special requirements for delivery to be confirmed and agreed prior.
THE FOLLOWING SURCHARGES MAY APPLY AND SUBJECT TO CHANGE FROM TIME TO TIME:
Cancellation and Return Fee
Demurrage
Freight
Overtime Fee (Delivery after office hours, weekends and public holidays).
Pumping Fee
MOQ Fee
Financial Notes
None