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Operational Information
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Country Information
Oceania
Australia
Delivery Hours and Order Hours (Local Time)
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Order Hours
Monday - Friday:8:30 am - 05:00 pm
Saturday, Sunday & Public holiday: not operating
Remarks
Delivery Methods
Port List
Working Days Notice
Port Category
Working Days Notice
Lubes Delivery Mode
Lubricants Grades
Port Specific Operational & Financial Info
Barge
Truck
IBC
ADELAIDE
5 days
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ALBANY
5 days
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BOTANY BAY
5 days
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BRISBANE
2 days
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DAMPIER
5 days
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DARWIN
5 days
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FREMANTLE
2 days
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GEELONG
5 days
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GLADSTONE
5 days
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KARRATHA
5 days
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KWINANA
2 days
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MACKAY
5 days
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MELBOURNE
5 days
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NEWCASTLE
5 days
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PORT KEMBLA
5 days
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PORTLAND AU
5 days
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SYDNEY AU
5 days
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Operational Notes
Extended lead times
Lead time for deliveries involving pumping out of IBCs can be up to 5 days. Please contact customer service for more information
Some products are 'Subject to Enquiry'. Please contact customer service for availability details
LA Sample Kits
RLA kit delivery is being handled by a third-party company. It requires a minimum of 5 to 7 working days' notice depending on the requested location. The kit will be delivered to the appointed agent. Urgent request will be arranged on a best endeavour basis.
Minimum Order Quantity
Packed product -200 liters subject to small order surcharge.
Argina S4 40 BULK - 25,000 L per sales order at Brisbane.
Bulk – 8000 litres per grade
IBC – 1 EA
Other Information
Kindly take note that delivery will be carried out as per latest advice on vessel’s ETA/ETD. Any changes made after order is confirmed, will be subject to a new confirmation.
Pumping services
Pump outs for bulk and packed is temporarily not available for Brisbane
Pumping ex Drum is available in selected ports (minimum 4 drums). Additional fee applies. Please contact our Customer Service Centre for further info
Pumping ex IBC available. Additional fee applies, please contact our Customer Service Centre for further info
Restrictions & Requirements
Barge services are not available. Please coordinate with your local agent and 3rd party barge service provider to arrange where applicable. Delivery processing lead time will commence upon confirmation of barge services arrangement.
Delivery to a Non-listed port needs to be checked with local supply team for feasibility. Please contact Customer Operations.
Please ensure that access is available at the relevant berth for deliveries of either packed or bulk lubricants
Delivery after office hours, on weekends and on public holidays will incur an extra charge.
When visiting vessels would places an order for delivery in Australia and would transact on another port within Australia, the transaction would be considered as local and will be taxed. This VAT/GST is mandated by the Australian government and will be passed to the customer.
Sales to OFFSHORE vessels residing in Australia is subject to GST. Please contact customer operations for details.
The following Surcharges may apply: These surcharges may be subject to change from time to time.
Cancellation and Return Fee
Overtime Fee (Delivery after office hours, weekends and public holidays).
Taxes and Duties
Financial Notes
None